Our Services
Wigmore turns customer relationships into revenue growth engines by going beyond the norm.
Discovery
& Instance Review
Assess your technology, data, and workflows to identify gaps, opportunities, and priorities aligned with business goals.
Design
& Delivery
Define and implement scalable Customer Success frameworks, automations, and engagement models built for growth.
Operational Management
Run and optimize Customer Success operations through managed services, automation, and continuous improvement.
Our Services
What We Do
Instance Review
If your Gainsight build has grown over time — new processes, new data sources, new stakeholders — it’s easy for the instance to become fragmented, hard to maintain, and slow to drive outcomes. Our Instance Review is a structured diagnostic that combines platform expertise with operating-model insight to identify what’s working, what’s holding you back, and exactly what to do next.
Managed Services
We run and optimize Customer Success operations so teams execute consistently at scale. This includes platform administration, data management, and strategic guidance across tools such as Gainsight, Gong and Intercom.
Our work goes beyond day to day configuration, with deep expertise in enterprise architecture and interconnected tech stacks that impact the full customer lifecycle.
Implementations
We deliver implementations that enable scalable operations and clear execution from day one. From initial setup to complex enterprise rollouts, we ensure platforms are configured to support scalable operations, clear reporting, and consistent execution across teams.
Wigmore Labs
Wigmore Labs is where proven client solutions are refined into scalable offerings. We transform custom work into repeatable frameworks and products, enabling organizations to benefit from tested approaches that deliver consistent value across industries.
What Our Clients Say
“With Wigmore, we moved from ad-hoc outreach to consistent, targeted programmes that customers respond to, with clear reporting on impact. They brought structure, governance, and a prioritised roadmap that helped us deliver quick wins while building a foundation for longer-term scale.”
Katie Musselbrook
SVP of Global Customer Success,
Emplifi
What our Clients Say
"Wigmore have been instrumental in shaping our Gainsight instance with a truly strategic lens (...) They helped us cut through complexity and focus on what matters: strengthening our data foundations and health scoring so we can trust our forecasting and make reporting genuinely actionable. Professional, outcomes-driven, and a pleasure to work with."
Lisa Davis
VP of Customer Success,
Pipedrive
What our Clients Say
“We were advised by Gainsight to partner up with Wigmore as our implementation partner. (...) They have done a splendid job, and we are continuing our engagement and partnership to further improve and optimize our solution.”
Susanne L. Sorensen
Senior Manager Digital GTM,
Grundfos Holding A/S
