Customer Success
Customer success built to scale with your business.
Gainsight CS brings health scores, usage data, and sentiment into one view, then drives action with automated playbooks, Success Plans, and alerts that help teams focus where it matters.
Skilljar
Turn learning into adoption, retention, and revenue.
Skilljar makes it easy to deliver branded, trackable training through on-demand courses, live sessions, and certifications. Connect learning data to product usage, and scale education that drives real outcomes.
CC
Bring customers together in one place to share ideas, find answers, and stay engaged. Gainsight CC blends forums, feedback, and knowledge sharing into a single platform that strengthens relationships and supports scalable growth.
Product
Experience
Understand what users do, why they drop off, and how to keep them engaged. Gainsight PX turns product data into action with feature analytics, in-app guides, and targeted feedback. Optimize onboarding, improve adoption, and drive growth directly from the product experience.
Staircase
Customer intelligence that helps you stay ahead of churn. Staircase tracks conversations, picks up on sentiment shifts, and flags early risks across accounts. No manual input needed. Fully integrated, fast to set up, and built to drive retention and product adoption from day one.
HEAR FROM GAINSIGHT USERS
"We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function."
HEAR FROM GAINSIGHT USERS
“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams (...)”
Matthew Meeks