Intercom
Suite
The #1 AI Agent. The next generation Helpdesk.
One seamless service suite.
The Intercom Customer Service Suite combines the #1 AI Agent for customer service with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service.
Fin by Intercom
The #1 AI Agent for all your customer service.
Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.
Helpdesk
The next-gen Helpdesk designed for efficiency.
Helpdesk is a modern, AI-powered platform with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service. Pre-built reports, built-in ticketing, and native integrations with tools like Slack and Jira help teams work seamlessly and stay aligned.
HEAR FROM INTERCOM USERS
"Leveraging Intercom’s help center and Fin features are now key cornerstones for how we support free users at scale."
Isabel Larrow
HEAR FROM INTERCOM USERS
"Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot."
Angelo Livanos