The Advantage of Wigmore
Our Mission
Our mission is to be the most trusted partner for post-sales transformation — bringing together your customer ecosystem (Gainsight, Intercom, Gong and beyond) to operationalize customer value, accelerate time-to-impact, and build a scalable operating model that improves the productivity of customer-facing teams. We remove manual work, connect data to action, and enable a more strategic mindset — so your teams spend less time firefighting and more time leading higher-value conversations that drive retention, expansion, and long-term growth.
What Guides Our Work
Our Leadership Team
The Minds Behind Every Project
Chief Executive Officer (CEO)
Peter Lyon
Peter Lyon has over twenty years of SaaS customer success leadership, previously serving as Chief Customer Officer at eDesk and VP Global Customer Success at Poppulo, leading teams through scale, retention improvement, and expansion growth.
Chief Technology Officer (CTO)
Mark Deegan
Mark Deegan brings over eighteen years of consultancy experience, including hundreds of implementations, deep Gainsight administration expertise, and recognised industry leadership as a multiple-time speaker at Pulse Europe and Pulse Academy Live events.
Director of Professional Services
Colin Murphy
Colin Murphy has over twelve years of project management and professional services experience, delivering SaaS implementations, and previously leading enterprise financial systems projects at Trintech for global customers across complex regulated environments.
Director of Solutions Consulting
Manhar Walia
Manhar Walia has over fifteen years of experience in customer success, delivering enterprise-scale programmes across Gainsight CS and PX, supported by advanced CS Operations certification and multi-level Gainsight accreditation across organisations.
Lead with Integrity
We do what’s right for our customers, colleagues, and partners — even when it’s the harder path.
Grow
Together
We succeed as one Wigmore team, lifting each other and our customers to new heights.
Stay
Curious
We ask the tough questions, dig deeper, and never stop learning
— because curiosity fuels better outcomes.
Be
Authentic
We show up as ourselves, respect individuality, and build trust through openness and honesty.
Be Brave &
Take Risks
We challenge the status quo, embrace change, and take smart risks to create bold new solutions.
Our Values
