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Will AI take my job as Gainsight SA?
Written by Thomas Maier, Principal Solutions Architect, Wigmore IT Pulse 2026 was a good time, and it’s taken me several days to finally sit down and write out some of the highlights and - for what they’re worth - my thoughts. I’ll start with the easy stuff and move on to the crunchy topic that you’re all probably here for… Las Vegas is a crazy place. There are no clocks and very few windows. It’s extremely easy to lose track of time. Luckily, I came home from my first experi

Peter Lyon
4 days ago3 min read


The Missing Layer in Enterprise AI: Why Agents and MCP Will Augment — Not Replace — Humans
Artificial intelligence is dominating boardroom conversations. Much of the attention has focused on the models themselves—bigger models, faster models, more capable models. But a quieter shift is happening beneath the surface. The real breakthrough in enterprise AI may not be the models themselves.It may be the protocols that allow those models to interact with the enterprise world. One of the most interesting developments in this space is the emergence of Model Context Prot

Peter Lyon
Mar 145 min read


CSMs Don’t Scale. Communication Systems Do.
At a recent CXO event hosted by Gainsight, I found myself in a lively debate with another attendee about job titles. The question was...

Peter Lyon
Jun 25, 20254 min read
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