When most Customer Success organizations think about Gainsight usage data, they focus on adoption metrics: Who is logging in? How often? Are they updating records?  While these metrics are important, they only tell part of the story. What if we could use Gainsight not just to measure whether  the CS team is engaging with the platform, but also how much time  they’re spending on different types of activities — and whether that time is aligned with strategic priorities? With th

At a recent CXO event hosted by Gainsight, I found myself in a lively debate with another attendee about job titles. The question was...