Engagement Manager

Professional Services  London, England

Wigmore IT is seeking an experienced Engagement Manager to join our team.

 

Wigmore IT implements SFDC based Quote-to-Cash suite of products, including CPQ (configure/price/quote), contract management, revenue and rebate management, and other related solutions. 

We are looking for an Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.

Primary Responsibilities Include:

  • Foster positive relationships with our customers as their primary point of contact
  • Help clients implement services and plan projects effectively
  • Ensure that contract terms and conditions are met
  • Manage invoices and bills for assigned customers
  • Identify upselling and cross-selling opportunities
  • Address customer issues with speed and efficiency
  • Work with sales teams to generate new business
  • Designing and managing the execution of test plans and ensuring a quality solution is delivered.
  • Prepare reports on project performance
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation

 

Required Skills/Experience:

  • Proven experience as an Engagement Manager
  • Project management experience
  • Background in sales and customer service is a plus
  • Proficient in MS Office and CRM/project management software
  • Strong organizational and multitasking skills
  • Customer-oriented approach
  • Excellent verbal and written communication abilities
  • Sharp business acumen
  • Problem-solving aptitude
  • BSc/BA in Business or similar field