Customer Success Consultant

Professional Services,  Dublin, Ireland

We are looking for a passionate Customer Success Consultant. The successful candidate will turn data into information, information into insight and insight into business decisions, supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our partners software product’s features.

The heart of the role is in understanding complex systems, simplifying them and explaining them to others.

Job Duties

As a Customer Success Consultant, you will need a good understanding of both systems architecture and software. This means being skilled in capturing business requirements and translating them to technical definitions and vice versa.


  • Develop a strong understanding of our customers needs

  • Define business requirements 

  • Create solution designs

  • Implement Quality Assurance Strategy

  • Help design, document and maintain system processes

  • Constantly be on the lookout for ways to improve processes, discover issues and deliver better value to the customer

  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

  • Acquire data from primary or secondary data sources and maintain databases/data systems

  • Identify, analyse, and interpret trends or patterns in complex data sets

  • Work with management to prioritize business and information needs

  • Locate and define new process improvement opportunities


  • Qualification(s) or experience in software engineering / computer science

  • Knowledge of software development lifecycle methodologies, techniques and tools

  • Experience in data gathering and analysis with a strong concept of data and databases

  • Ideally knowledge of customer success strategies

Key Skills Required

  • Analytical and to the point

  • Excellent technical writing skills

  • Excellent organisational skills

  • Attention to detail

  • Strong communication skills

  • Ability to work under agreed timelines

Please send your CV to