Business Analyst

Professional Services  London, England

 As a Business Analyst, you will work closely with new and existing clients to ensure their usage of Gainsight follows best practices, maximizes adoption, and plans for scalability. You’ll be a key technical and business advisor responsible for expanding the depth and breadth of Gainsight with your customers to ensure long-term success.  From a business standpoint you’ll help clients define and implement best practices around Customer Success solutions – outlined in the Gainsight Elements of Customer Success. From a technical standpoint you’ll ensure their Gainsight instance is configured following best practices and reduces technical debt. This position requires a mixture of excellent organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable interacting with customers at all levels and driving functional workstreams.

 What You'll Do 

  • Assist new and existing customers with implementing or expanding the usage Gainsight

  • Lead business and technical design workshops around our customers’ Customer Success processes and create scalable, sustainable solutions following Gainsight best practices

  • Responsible for ensuring scalability of solutions and reducing customer technical debt

  • Monitor product adoption, customer habits, and configuration iterations

  • Plan and lead projects to expand Gainsight into Customer’s organization

  • Strategically configure, test, document, and educate Customer on system design to ensure long term success.

  • Integrate Customer data sources - ensure visibility into data and design/implement automation where possible using said data

  • Recommend architecture, integration and data manipulation using Gainsight tools and logic (S3, API, Gainsight Rules Engine)

Required skills 

  • Hands-on 1+ years of recent Professional Services/Implementation experience is required, SaaS experience is preferred

  • Strong technical skills are required. Proficiency in multiple technical areas is required such as CRM, databases, data integration processes, Salesforce.com

  • Excellent interpersonal and presentation skills with strong verbal and written communication

  • Ability to work and stay connected with various internal and external cross-functional teams

  • Ability to multi-task in a high-volume work environment and meet multiple deadlines

  • Strong English communication and documentation skills

  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently

  • Strong attention to detail and documentation

  • Comfortable in supporting and working with global customers across many time zones

Please send your CV to Careers@Wigmoreit.com

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